Utilities Field Services Supervisor

City of Hayward | Hayward, CA

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Posted Date 7/27/2022

COVID POLICY: The City of Hayward has adopted a mandatory COVID-19 vaccination policy for all new employees issued formal offers of employment on or after February 1, 2022. Under this policy, proof of full vaccination is required as a condition of initial and continued employment with the City unless the employee has applied for an exemption and is awaiting the City’s response or has been granted an exemption, or unless stricter State or Federal legal requirements apply.  If offered employment, you will receive instructions regarding how to provide verification of vaccination or how to apply for an exemption, which will be required prior to your start date.  You may read the full policy here: City of Hayward COVID-19 Vaccine and Testing Policy 

The Utilities Field Services Supervisor supervises, plans, schedules, and reviews activities related to the installations and maintenance of water mains and appurtenances, including water mains, service lines, fire hydrants, backflow prevention devices, and water meters, within the City's water system.   This position also oversees the City’s meter reading and cross connection control programs, and assists the Utilities Operations and Maintenance Manger in the overall planning, administration, and management of Utilities Operations and Maintenance functions.  
Under general direction, to supervise, plan, schedule, and review activities related to the  installations and maintenance of water mains and appurtenances, including water mains, service lines, fire hydrants, backflow prevention devices, and water meters, of the City's water system, as well as field customer services.

This is a management classification allocated to the Utilities Division of the Public Works Department reporting to the Utilities Operations and Maintenance Manager. The Utilities Field Services Supervisor is responsible for the field installations and customer services related to water meters and backflow device maintenance. The position is also responsible for supervision of meter reading and performing supervision and management in support of the Utilities Division's goals and objectives.  The position is also responsible for assisting the Utilities Operations and Maintenance Manger in the overall planning, administration, and management of Utilities Operations and Maintenance functions. This position is distinguished from that of subordinate utilities classifications by its responsibility for the supervision of two maintenance work groups (i.e., Field Services and Customer Services).  This position is distinguished from the Utilities Operations and Maintenance Manger position by the latter position's overall responsibility for the management and administration of the City's water distribution and sewer collection systems, the Storekeeper position, and administrative and clerical staff.


Duties may include but are not limited to the following:
Field services, including installation of water mains and appurtenances for City projects and/or private developments, maintenance of the water mains and appurtenances, leak repairs, water meter installation and repair, backflow prevention device installation, repairs, inspection, and testing, and meter reading program.  Field Services may be required to assist in smaller repair jobs to the sewer collection system. 

Coordinates operations with the needs of the public, outside agencies, and other City divisions.  
Assists the Utilities Operations and Maintenance Manager with budget preparation and performs other administrative work as assigned. 
Receives, investigates and responds to public inquiries, concerns, and complaints, and requests for service. Works cooperatively with City staff, residents, businesses, property owners, and other utilities and outside agencies.
Confers with developers and contractors as needed to ensure that the City's water system standards are met.
Identifies water mains and appurtenances maintenance needs in the utility system, discusses them with Utilities Operations and Maintenance Manager, and initiates proper action to resolve the problems. Ensures that the meter reading program is always on track and meeting its goals.  Assures that emergency staff is available 24 hours a day to take necessary action.
Oversees the development of schedules and establishment of assignment priorities for the Field Services section, as well as the Customer Service section.  
Develops and maintains specifications for water main and appurtenances materials and equipment and recommends purchases.  
Prepares and maintains specialized water system records and forms, and reports to regulatory agencies. Prepares all correspondence needed to ensure effective coordination between the Utilities Operations and Maintenance, other functions within Utilities Operations and Maintenance, Public Works, other City departments, and the general public. 
Reviews, evaluates and prepares comments on construction plans, drawings and specifications related to water system infrastructure projects including mains, connections, valves, equipment, and other systems.
Ensures that all Underground Service Alert (USA) markings for the City's water and sewer mains, and fiber optic cable are done in a timely and accurate manner.
Participates in interviews and selection of new employees under the positions responsibilities, and training of employees in work procedures, standards and safety practices. 
Prepares and provides input into employee performance evaluations, including setting and assessing goals, conducts counseling on work-related issues, and makes recommendations regarding discipline.
Actively participates in the Public Works Department's Safety Committee.
Performs other related duties as assigned.


Knowledge of: 

  • Water transmission and distribution operations and maintenance, and underground installation programs; and safe work practices.
  • Principles of hydraulic theory as it applies to water distribution system, water transmission systems, pressure zones and pressure regulating valves.
  • Current methods, codes and regulations governing underground work and water main and appurtenances installation.
  • Supervisory Control and Data Acquisition (SCADA) systems including data propagation methods, and associated hardware and software.
  • Modern work order development and processing.
  • Principles of management and supervision including work planning, direction, training, and evaluation of work and staff performance.

Ability to: 

  • Direct the daily field services of a municipal water distribution system, and field customer services functions.
  • Supervise, train and evaluate subordinate field, technical, and support staff; and coordinate schedules to insure the timely processing of the public's request.
  • Communicate both orally and in writing to prepare clear and accurate maintenance and safety reports, lead discussions, and present information to City staff, contractors, and the general public.
  • Review and evaluate construction plans, drawings and specifications related to field services projects including underground infrastructure, and related equipment.  
  • Calculate field assets historical and instantaneous performance using a variety of data, formulas and equations.
  • Make reasonable assessments as to repair or replacement of water main, valves, and other related equipment; and advise Utilities staff, design consultants, engineers and contractors in acquisition and installation of new equipment.
  • Make informed judgments concerning maintenance parameters of water system; and make independent judgments during emergencies. 

Any combination of experience and training that could likely provide the required knowledge and abilities would be qualifying.  A typical way to qualify is:
Experience: Four (4) years of progressively responsible experience in the Field Services of a water system including one (1) year of responsible supervisory or lead position experience in a distribution system classified as a D4 system or higher by the California Department of Health Services.
Education: Completion of twelfth grade or possession of GED, supplemented by college course work related to potable water, water distribution, wastewater collection, recycled water distribution, or a science field.  Possession of an Associate's Degree in water distribution, wastewater collection, recycled water distribution, or in a science field may be substituted for the required coursework.  Possession of a bachelor's degree is desirable.  

License or Certificate:Requires possession and maintenance of a valid Water Distribution Operator D4 Certificate issued by the California Department of Health Services,


Possession and maintenance of valid Water Distribution D3 Certification issued by the California Department of Health Services with the ability to obtain and maintain a D4 Certification within eighteen (18) months of appointment to the position. 


Possession and maintenance of a valid Class C California Driver's License. 



Candidates must submit a completed City of Hayward job application
, which fully describe the nature of their professional experience and qualifications.  Be sure to scan and attach a copy of your Water Distribution Certification to your on-line application.  Applications submitted without all required materials will not be considered.

Based on the information provided, employment applications will be reviewed for minimum qualifications.  Those best qualified may be invited to the next phase of the process, which may include an oral, practical, written examination and/or supplemental questionnaires reviewed by subject matter experts.

The examination process will result in a ranked eligible register of candidates for hiring consideration by the department derived from any of the exam processes mentioned above.  Actual hire depends on success in the departmental selection process.

Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history verification, medical evaluation, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.

Applicants will be notified electronically via Government Jobs as to their status in the selection process.  It is the responsibility of the applicant to ensure they can receive email notice from Neogov/Government Jobs and the City of Hayward.




Candidates are encouraged to apply online at www.hayward-ca.gov under the Current Vacancies tab or at www.GovernmentJobs.com.  Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA  94541.  Office hours are Monday through Friday, 8 a.m. to 5 p.m. 

Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user to the system.  Our on-line application system is provided by Government Jobs. If you have problems while applying online, please contact the Government Jobs Help Desk at  (855) 524-5627.

The City of Hayward is an Equal Opportunity Employer



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This summary provides a brief overview of the benefits available to regular full-time City employees. As indicated in the 2020 Benefit Summary, some employee groups have different benefits based upon negotiated agreements. Depending on employee group, some of these benefits may include:

  • Your choice of CalPERS Medical Plan (with generous employer contribution)
  • CalPERS Defined Benefit Retirement Plan (2.5% at 55 for Classic CalPERS members | 2.0% at 62 for New CalPERS members | 3.0% at 50 for Classic Safety members | 2.7% at 57 for New Safety Members)
  • Dental Insurance (plans available through Dental Dental or United Concordia)
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Paid Leave
  • Paid Holidays
  • Flexible Spending Accounts
  • Tuition Reimbursement
  • Health and Wellness Reimbursement
  • Professional Development Reimbursement
  • 457 Deferred Compensation Plan (employee paid)
  • Other Employee Paid benefits include Aflac, LegalShield, etc.

To view a summary of the benefits the City offers, please click here.

Special Instructions


SUPPLEMENTAL QUESTIONS: Please include response to the following questions with your application.

  1. Describe your experience in underground water main construction.
  2. Describe the steps you have taken to resolve a specific incident when numerous water main breaks have occurred, or a large break worsened. How did you effectively reprioritize and reallocate limited resources to handle dynamic events with significant consequences unfolding around you?
  3. Describe your experience in implementing a safety program.  Please include specifics, such as where and when you implemented a program and what were your exact responsibilities.
  4. Is the agency you work for currently prepared for a significant seismic event?  If so, how? If not, what changes would you make to ensure the agency is prepared?
  5. Describe your supervisory style, noting a time you have had to manage conflict with your crew. Please also include details on how you have kept them motivated, safe, and focused.
Job Category
Local Government
Career Level

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