Superintendent - East Los Angeles

California Water Service | East Los Angeles, CA

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Posted Date 4/08/2020

California Water Service (Cal Water) invites you to pursue a career with the largest investor-owned American water utility west of the Mississippi River and the third-largest publicly traded water utility in the country. Formed in 1926, the San Jose-based company was named one of the Bay Area's Top Workplaces several years in a row. Cal Water employees pride themselves on sharing a commitment to being the leader in providing its customers and communities with traditional and innovative utility services.

Cal Water offers a generous total compensation package. We have competitive salaries and match a portion of employees' contributions to their Company 401(k). In addition, we provide a Company-funded pension plan, great healthcare benefits that provide coverage to employees and dependents, and generous tuition reimbursement. In addition, employees receive 11 paid holidays and three floating holidays per year, and two weeks of sick leave and vacation.

We are committed to hiring the best candidates, developing current employees, and promoting from within. Continuous improvement and employee development opportunities allow employees to acquire the knowledge and skills necessary to progress and reach your career goals.

The Superintendent has oversight of the East Los Angeles field services which includes a Serviceperson-Inspector, a Serviceperson-Collector, a Serviceperson, a Cross Connection Specialist and all district Meter Readers as well as investigating and responding to field service complaints, and ensuring that meter reads are accurate and timely. Responsibilities include being the Regional liaison for all customer service items regarding complaints, reporting and field service activities for all CSS & Regional Customer Center staff for the district to also include any being the Safety liaison for all for all CSS and RCC staff. The position is also responsible for assisting with the managing and monitoring operating expense budgets, supporting the execution of the capital budget, conservation, cross connection compliance, and non-regulated contracts; establishes oneself as a leader in the community; complies with local, state, and federal regulatory requirements for drinking water; acts as the designated Company official for public meetings or forums; participates in the General Rate Case (GRC) process. This position will report to the District Manager and is located in East Los Angeles, CA.



  • Supervises staff, including prioritizing and assigning work, conducting performance evaluations, overseeing training and development, and making hiring, termination and disciplinary recommendations


  • Assists District Manager with budget development, monitoring expenditures, and resolving complex customer service issues


  • Oversees the East Los Angeles and non-regulated contracts Cross Connection Control Program


  • Works with the District Manager and the General Superintendent to meet corporate, Company, and local goals, initiatives, and projects


  • Performs shift operator duties on a daily bases and act as the Shift/Chief operator as needed


  • Supervises the day-to-day operations in one or more of the Company’s water systems, including water distribution, production, treatment, maintenance, and construction activities


  • Ensures certified distribution operators or treatment operators are properly trained to make decisions that affect water quality and quantity using manual or supervisory control and data acquisition (SCADA)


  • Provides direction for daily water quality and quantity water system operations, maintenance, and after-hours stand-by operator activities


  • Provides oversight to the operations and maintenance of well sites, system booster stations, reservoirs, treatment plant, compliance water sampling, and testing


  • Establishes and maintains relationships with local government officials; acts as the Company representative in a public forum or before the media


  • Exercises technical expertise in preparing written and oral reports for management, boards, agencies, civic organizations, councils, and commissions


  • Participates in the GRC process, including responding to requests for additional information from the Public Utilities Commission (PUC), departments, and interveners


  • Prepares and transmits monthly account receivable billings


  • Oversees and maintains employee certification, headcount, seniority, cross connection, bid letter tracking, and organization chart listings


  • Prepares and approves daily and monthly reports


  • Collaborates with the Conservation Department to provide public outreach for water


  • Safety liaison for the district, oversight of all reporting aspects of safety to include reports for injuries, accidents, and any other reporting associated with safety


  • Ensures that employees comply with all safety guidelines by providing required safety training in accordance with Company policy along with handles oversite of the district safety calendar


  • Partners with General Superintendent and the Regional Call Center management to ensure customers are provided the highest level of service possible


  • Partners with the Regional Call Center team to investigates and responds to customer and CPUC complaints, and ensures water meter reads are accurate for the monthly water bills


  • Participates in a community service organization consistent with district public outreach plan


  • Participates in and supports the Company’s Continuous Improvement program and projects


  • Available for On-Call duty on a periodic basis


  • Performs other similar duties as assigned



  • Bachelor’s degree and/or equivalent relevant water industry or field operations experience


  • One year of increasingly responsible experience in district management or district supervisory role


  • Five years of experience working in a water utility in field operations, customer service, or related department


  • State Water Resources Control Board-Drinking Water–Operator Certification Programs Water Distribution Operator Grade II required


  • State Water Resources Control Board-Drinking Water–Operator Certification Programs Water Treatment Operator Grade II required


  • Must obtain State Water Resources Control Board-Drinking Water–Operator Certification Programs Water Distribution Operator Grade III Certification in 18 months


  • Excellent written, verbal, and public speaking skills


  • Proficient in the use of Microsoft Office applications


  • Valid California Driver License

Deadline to submit resume is Wednesday, April 15, 2020

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