Leads and participates in day-to-day Utility Billing operations to ensure efficient and effective administration of the servicing and repair of water meters, daily scheduling and operations, and supervision of meter service personnel. Assists Utility Billing Manager in development of the annual division budget and interim reports. This position reviews water meter usage reports, records, usage, and verifies accuracy of readings. Acts as a liaison between the Water Division and Utility Billing Division.
Examples of Duties
Performs reviews and evaluations of staff; provides input to Utility Billing Manager. Plans, organizes and manages skill development and training of staff. Performs connects and disconnects of water service for customers, including disconnects for non-payment of bills. Checks and tests pressures and checks locations of reported leaks from customers, Utility Billing Manager or Customer Accounting Representatives. Organizes, supervises, and shares in the work of Meter Services personnel, including, but not limited to, installing meters, reading water meters, verifying accuracy of readings, and performing system maintenance. Evaluates and updates yearly meter reading schedule. Oversees meter service personnel for work output, public relations and external customer service, documentation of discrepancies, routing new meters, verification of meter readings, and delegation of work orders. Assists the Utility Billing Manager in the budget development process. Researches and gathers information about personnel, revenue limits, projected overhead, and details of expenditures within various funds. Assists in implementing divisional budget. Monitors, tracks, and assigns Mobile Service Orders (MSO). Responsible for implementation and administration of Advanced Metering Infrastructure (AMI) and asset management systems, including programming, hardware, radios, and data collection. Serves as a resource for questions regarding accounts and related information. Provides technical expertise and direction regarding. Responds to and helps to resolve citizen complaints. Coordinates with Development Services Division and Senior Engineering Technician-Geographic Information Systems (GIS) staff to track asset locations. Develops and prepares data queries using a variety of reporting interfaces, tools, and applications. Evaluates and recommends improvements in operations, systems, policies, procedures and methods.
Education and/or Experience: The position requires an Associate’s Degree in a related field with two (2) to four (4) years of experience in the operation, maintenance, and/or construction of water supply and distribution systems, including experience working with meters, and conducting meter services; and experience with distribution system maintenance, knowledge of programs/databases, and data analysis and reporting. Additional years of experience may substitute for higher education.
Preferred: A Bachelor’s Degree is preferred with one to two (1-2) years of experience.
Licenses and Certifications: Must possess and maintain a valid Oregon Driver’s License. Must obtain State of Oregon Water Distribution Operator Certification Grade II within (18) eighteen months of hire.
Preferred: Water Distribution Operator Certification Grade III.