Shift assignment for candidates selected will be determined based on business need and is subject to change at management’s discretion.
This is an Essential Position, requiring on-call availability and mandatory service in certain situations. All shifts may be required to work overtime, on-call, weekends, nights, holidays, and during bad weather events.
This is a temporary position that is expected to last between twelve to eighteen months in Austin Water’s Dispatch division. As a temporary position, it is not benefits eligible.
Minimum Qualifications
Education and/or Equivalent Experience:
- Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service.
Licenses and Certifications Required:
Preferred Qualifications
Preferred Experience:
- Bilingual in English and Spanish.
- Experience with customer service in a high-volume call center environment.
- Experience with two-way radio experience, dispatching field crews.
- Experience using geographic information systems (GIS) or other geographic mapping software.
- Experience with an automated billing system (e.g. the City of Austin Customer Care and Billing System – CC&B).
Pay Range
$22.10 – $25.11
Hours
The Call center has multiple shifts covering a 24/7 operation. This is an Essential
Position, requiring on-call availability and mandatory service in certain situations.
All shifts may be required to work overtime, on-call, weekends, nights, holidays,
and during bad weather events. Shift assignments will be based on business
need at time of hire and are subject to change at management discretion.
Location
3907 South Industrial Dr., Glen Bell Service Center 78744
Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.