Small Systems Operator

Washington Water Service | Gig Harbor, WA

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Posted Date 4/21/2020

$50,400 - $90,800

Washington Water Service invites you to pursue a career with the largest investor-owned American water utility west of the Mississippi River and the third largest in the country. Formed in 1926, the San Jose-based company was named one of the Bay Area's Top Workplaces several years in a row. Washington Water employees pride themselves on sharing a commitment to being the leader in providing its customers and communities with traditional and innovative utility services.

Washington Water offers a generous total compensation package. We have competitive salaries and match a portion of employees' contributions to their Company 401(k). In addition, we provide a Company-funded pension plan, great healthcare benefits that provide coverage to employees and dependents, and generous tuition reimbursement. In addition, employees receive 11 paid holidays and three floating holidays per year, and two weeks of sick leave and vacation.

We are committed to hiring the best candidates, developing current employees, and promoting from within. Continuous improvement and employee development opportunities allow employees to acquire the knowledge and skills necessary to progress and reach your career goals.


The Small Systems Operator (SSO) provides customer service related to delivery of residential and commercial water service including verifying water meter data, repairing and replacing meters, turning on and off water services, and communicating with customers in relation to these activities. This position is responsible for the operation and maintenance of water systems including the distribution system, storage tanks, wells and well pumps, pump stations, water treatment equipment, valves, and all related appurtenances. The position is located in Gig Harbor.


  • Operates well and booster pumps and regulates other sources of water supply. Checks and maintains pressure and foot recorders and documents chlorine residuals throughout the systems
  • Operates water treatment and purification equipment and performs minor maintenance, responsible for storing, retrieving, mixing, and monitoring chemicals used in distribution and treatment plants, performs field analysis of water supply for chlorine content; makes appropriate adjustments for proper water calibration
  • Performs routine work and maintenance inside pressure vaults and at booster and pressure reducing stations, enters confined spaces such as tanks and vaults to troubleshoot, clean, repair, service, and maintain treatment and distribution systems
  • Locates and marks distribution mains, valves, services, and other infrastructure
  • Collects water samples for laboratory analysis and for reporting to interdepartmental and outside regulatory agencies
  • Performs meter turn-ons and turn-offs, investigates water leaks, verifies meter reads, answers customer questions, and concerns
  • Installs, repairs, and tests residential and commercial meters of various sizes, records water levels, electrical use, and utilization of other sources of supply, records production and chemical usage; changes charts, tests, calibrates, and repairs instrumentation including flow chart, flow and production meters, and transducers
  • Cleans, maintains, inspects, and performs minor repairs to pump house, stations, and equipment
  • Prepares, cleans, maintains, and operates specialized equipment such as powered industrial trucks and service vehicles
  • Diagnoses and troubleshoots system failures; escalates work tickets for advance repairs or further diagnostics
  • Climbs and inspects elevated and underground tanks and attached components (10ft below ground, up to 110ft above ground)
  • Operates and completes general maintenance of generators and auxiliary engines
  • Inspects and verifies compliance of contractor installations in accordance with company design standards
  • Performs other duties and jobs as assigned


  • High school diploma or possession of a GED
  • Washington State Department of Health Water Distribution Manager 1 certification
  • Water Treatment Plant Operator 1 certification
  • Must have the ability to obtain a Cross Connection Control Specialist certification within 18 months of employment
  • Proficient in the use of Microsoft Office Applications
  • Valid Washington driver’s license

Deadline to submit resume is Friday, May 1, 2020.

To apply for this role, please visit our website at and reference job code #2020-2955.

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity.  California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class.  The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.

Job Category
Local Government
Career Level
Entry Level

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