With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.
Salary:$2,219.47 - $2,718.94 Biweekly
The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".
Our employees serve the citizens of Allen with the following values:
- People First – Giving priority to others
- Respect – Treating others with courtesy and dignity
- Integrity – Serving with honesty, trust and hard work
- Deliver – Following through on commitments while exceeding expectations
- Excel – Creating an innovative and improving work environment
The purpose of this position is to assist with the management, operations, and programming of the facility. This is accomplished by supervising assigned staff, overseeing facility operations, revenue-generating programming, and customer service levels, ensuring optimal operations, completing daily revenue/expense reporting, and general maintenance of the facility. Other duties include interfacing with other city employees, and citizens, and acting on behalf of the manager in their absence. This position provides direction to other employees.
This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.
- Manages department operations by allocating resources as needed, working with employees on improvements to City services, participating in developing and implementing goals, objectives, and priorities, implementing staff training programs and developing and evaluating standard operating procedures.
- Plans, directs, coordinates and reviews work of assigned staff by meeting with staff to identify and resolve problems, assigning work activities, projects and programs; monitoring workflow; reviewing and evaluating work products, methods and procedures, hiring and disciplining staff, and providing training and direction as needed.
- Manages the facility’s cost recovery efforts by analyzing facility operations and making improvements, prepares status and statistical reports, ensures programming goals and financial performance remain on target, and analyzes service charges and cost of service delivery, and makes recommendations.
- Supervises employees by scheduling employee classes and training, conducting performance evaluations, coordinating duty rosters, interviewing applicants, selecting applicants for hire and performing disciplinary duties.
- Identifies current and future patron service requirements by addressing customer concerns, resolving customer issues, educating and training staff on customer service practices, and ensuring the attainment of customer service delivery goals.
- Serves as backup administrator for the facility’s software and for the Facility Manager in their absence.
- Serves as the liaison to Risk Management by reporting all accidents, completing forms, and conducting investigations.
Formal Education / Knowledge
Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's Degree. Degree in Parks & Recreation or related field preferred.
Three to five years of supervisory experience
Three years of experience in programming
Certification and Other Requirements
Valid Drivers License
CPR Certification. (Must be obtained within 90 days from date of employment)
Advanced - Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents. Ordinarily, such education is obtained in at the college level or above. However, it may be obtained from experience and self-study.
Intermediate - Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Advanced - Ability to write editorials, journals, speeches, manuals, or critiques. Ordinarily, such education is obtained in at the college level or above. However, it may be obtained from experience and self-study.
Receives limited directions. The employee normally performs the duty assignment according to his or her own judgment, requesting supervisory assistance only when necessary. The assignment may be reviewed upon completion. Performance is reviewed periodically.
Oversees budget preparation of a division. Reviews and approves expenditures of significant budgeted funds for the division.
Supervisory / Organizational Control
Work requires supervising and monitoring performance for a regular group of employees or a work unit including providing input on hiring/disciplinary actions and work objectives/effectiveness, performance evaluations, and realigning work as needed. A first line supervisor typically performs these functions.
Work requires analysis and judgment in accomplishing diversified duties. Requires the exercise of independent thinking within the limits of policies, standards, and precedents.
Interpersonal / Human Relations Skills
Decisions regarding establishment of policies may be made. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations.