IT Business Systems Analyst Senior (Enterprise Applications Management)

Austin Water Utility | Austin, TX

Applying to this job will open a new window on the employer's web site to apply there.

Posted Date 4/27/2023

Posting Title: IT Business Systems Analyst Senior (Enterprise Applications Management)


Job Requisition Number: COA088903


Position Number: 119091


Job Type: Full-Time


Division Name: Information Technology Service


Minimum Qualifications:

Education and/or Equivalent Experience:

  • Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience.
  • Experience may substitute for education for up to (4) years.


Licenses or Certifications:

  • None.




Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.


When completing the City of Austin employment application:

  • Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
  • A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
  • A resume is required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.



If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.


If you are selected for hire:

  • Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
  • If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
  • A criminal background investigation is required.


All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite – including construction sites, parking lot, garage or in any personal vehicle located on the premises.


Pay Range: $34.86 – $44.45 per hour


Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m. (Hybrid)


Job Close Date: 05/09/2023


Type of Posting: External


Department: Austin Water Utility


Regular/Temporary: Regular


Grant Funded or Pooled Position: Not Applicable


Category: Professional


Location: Waller Creek Center, 625 E. 10th St., Austin , TX


Preferred Experience:

  • Demonstrated understanding of phases in software development life cycle (SDLC).
  • Demonstrated experience developing scope, performing business analysis, identification and documentation of requirements for software development projects.
  • Experience implementing complex projects using Agile Methodology.
  • Experience providing business user support for asset and work order management systems such as Infor Public Sector (IPS), Enterprise Asset Management (EAM), Maximo, Customer Care and Billing (CC&B), or comparable systems.
  • Experience creating software test plans, performing quality assurance and quality control tasks, and user acceptance testing (UAT).
  • Experience training users on new or enhanced systems.
  • Experience performing analysis to determine viable solutions for business process improvement and/or customer service improvement.
  • Experience running, writing and optimizing SQL queries.
  • Ability to travel to more than one work location.


Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  1. Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals.
  2. Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions.
  3. Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors.
  4. Develop statement of work for use in requests for proposals.
  5. Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems.
  6. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
  7. Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions.
  8. Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts.
  9. Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization.
  10. Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support.


Responsibilities – Supervision and/or Leadership Exercised:

  • May provide leadership, work assignments, evaluation, training, and guidance to others.


Knowledge, Skills and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures.
  • Knowledge of legacy and web-based systems interfaces.
  • Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts.
  • Knowledge of cost-benefit analysis and total cost of ownership modeling.
  • Skill in performing requirements development, process modeling, reporting and project management tools.
  • Skill in developing process models and data flow diagrams using industry-standard modeling techniques.
  • Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
  • Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
  • Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.
  • Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding.
  • Ability to define, analyze, and find solutions for difficult or complex problems.
  • Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
  • Ability to view the big picture.
  • Ability to quickly become familiar with emerging technologies.
  • Ability to identify trends as well as isolated events.


Criminal Background Investigation: This position has been approved for a Criminal Background Investigation.


EEO/ADA: City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.


The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.


Information For City Employees: If you are an employee withinthe department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.


Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * This position requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of related experience. Experience may substitute for education up to four (4) years. Do you meet these requirements?
  • Yes
  • No
  1. * Please describe in detail how you meet the minimum qualifications for this position.
  2. (Open Ended Question)
  3. * Describe your past work experience in gathering, documenting and analyzing business process requirements on software development projects.
  4. (Open Ended Question)
  5. * Please indicate the number of complex implementation projects using Agile Methodology that you have coordinated within the past 2 years.
  • None
  • One Project
  • Two Projects
  • Three or More Projects
  1. * Please describe your experience with complex implementation projects.
  2. (Open Ended Question)
  3. * What type of Asset and Work Order Management System have you used? Please be specific on the work you performed and the number of years of experience.
  4. (Open Ended Question)
  5. * Describe your experience creating software test plans, performing quality assurance and quality control tasks, and user acceptance testing (UAT).
  6. (Open Ended Question)
  7. * Please describe your experience in business process improvement and/or customer service improvement.
  8. (Open Ended Question)
  9. * Were you referred to this opportunity by an Austin Water employee? If yes, please provide employee’s full name.
  10. (Open Ended Question)
  11. * Do you have the ability to travel to multiple sites as part of the regular job duties?
  • Yes
  • No


Optional & Required Documents

Required Documents

  1. Resume


Optional Documents

  1. Cover Letter


Job Category
Local Government
Career Level
Mid Level

Share this job