Manager of Water Services

Long Beach Water | Long Beach, CA

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Posted Date 11/15/2022


The Long Beach Water Department is seeking applicants for the position of Manager of Water Services, which is an at-will, division-level management position.

The City of Long Beach requires all employees to be vaccinated against COVID-19 prior to their first day of employment unless a medical or religious accommodation is approved by the City of Long Beach’s Human Resources Department for the duration of the vaccine mandate.
The City of Long Beach Community 
Ideally located on the Pacific coast just south of Los Angeles and adjacent to Orange County, the City of Long Beach, California is at once a Southern California seaside resort, an urban metropolis with a diverse economy, and a tapestry of small neighborhoods whose international cultures are woven into a tightly knit yet heterogeneous community. Long Beach enjoys a quintessential Southern California climate that makes its abundance of cultural and recreational options appealing throughout the year. It boasts six miles of beaches and numerous beautiful parks and open spaces, as well as The Long Beach Convention Center, Aquarium of the Pacific, and the annual IndyCar Grand Prix of Long Beach. Along with a variety of other attractions that include two historic ranchos, three marinas, and five golf courses, the City's many offerings help to draw 5.5 million visitors every year. The community’s economy is further supported by a wide variety of industries including education, health and social services, manufacturing, retail trade, and professional services, among others. The City is a hotbed for startup activity, education, and ingenuity. Also located within the City are Long Beach City College and California State University, Long Beach, which has repeatedly been named a “Best Value College” in the nation by Kiplinger. Serving the K-12 student population, the Long Beach Unified School District consistently attracts international recognition for increasing student achievement and public education best practices and consistently ranks among the Top 10 urban school districts in the country in a variety of reports and rating systems. Committed to using technology to help deliver the best possible services, Long Beach has been named among the Top 10 “Digital City” in America for seven consecutive years. The seventh largest city in California and one of the most diverse in the country, Long Beach offers its residents and visitors all the amenities of a large metropolis while maintaining a strong sense of community and cohesiveness throughout a wide variety of unique and desirable neighborhoods. Long Beach is known for being bike-friendly and has been ranked the 10th most walkable city in the nation in both 2016 and 2017. For more information about the City of Long Beach, please visit their website at
The City of Long Beach Government 
Long Beach is a full-service Charter City governed by nine City Council members who are elected by district and a Mayor that is elected at-large. Elected officials also include the City Attorney, City Auditor, and City Prosecutor. The Council Members and the Mayor are subject to a three-term limit, which allows them to serve for a maximum of twelve years. The City Council appoints a City Manager and a City Clerk. The City Manager is responsible for the efficient administration of all City departments, excluding those under the direction of a separately elected official, Board or Commission. Long Beach is a full service City providing all traditional public services. In addition to its traditional services, Long Beach also maintains one of the world’s busiest seaports, which serves as a leading gateway for international trade. The City also has its own full-service commercial airport, an Energy Resources Department, and is one of only three cities in California with its own Health Department. Long Beach is supported by a total FY2022 budget of approximately $3 billion, with the General Fund budget totaling $625 million. More than 5,500 full and part-time employees support municipal operations with the majority being represented by 12 employee associations.
The Long Beach Water Department 
The Long Beach Water Department is a Commission-governed department of the City of Long Beach consisting of over 230 employees and operating with an annual budget of approximately $180 million. Established July 1, 1911, by the City Charter, the Department's functions are to regulate and control the use, sale, and distribution of water owned or controlled by the City. In February 1988, the Department assumed the responsibility of the various functions of the City's sewer system, including operations and maintenance. The Department's service area encompasses the boundaries of the City, an area of approximately 50 square miles, and includes a water distribution system of 907 miles with nearly 90,000 service connections, and a sanitary sewer system totaling 712 miles of sewer pipelines. In addition, the Department has a 62.5 million-gallon-per-day Groundwater Treatment Plant and Water Quality Laboratory considered one of the most modern facilities of its kind in the world. Without water, Long Beach as we know it would cease to exist. Having an adequate supply of fresh water, made easily available at an affordable rate, is the cornerstone of any livable community, and keeping that water supply clear, safe, and constant increases quality of life. The swift removal of sanitary sewage from Long Beach residences and places of business is critical to the health of the City. Efficient, safe delivery of the City's wastewater to nearby wastewater treatment facilities is another valuable service of the Department, provided at one of the lowest sewer rates in the United States. For more information about the Long Beach Water Department, please visit
The Water Services Division
The Water Services Division has an operating budget of over $1.0 Million and 34 full-time positions. The Division has responsibility for several key Water Department functions, including Valve Operations, Customer Service, Communications Center, and Meter Operations. The Department has recently completed the conversion of its more than 90,000 direct read water meters to Automatic Meter Infrastructure (AMI). Efficient management of AMI data, the ability to leverage new technology, and collaboration with internal and external partners will be essential for success.    
The Manager of Water Services Position
Under the direction of the Director of Water and Sewer Field Operations, plans, organizes, and directs water services operations functions including the communications center, customer service, valves, backflow, and meters, including Automatic Meter Infrastructure (AMI); implements and monitors Division goals, objectives, and prioritizes work activities; oversees field investigations, calls for service requests, main shut downs for contractors and the water construction division; monitors field activities to ensure compliance with Long Beach Water Department and OSHA safety regulations; trains, supervises, and evaluates the performance of assigned personnel.



  • Plans, organizes, and directs the daily water services operations to achieve goals and objectives including small and large valve exercising programs, dead-end main flushing, fire flow testing, water quality sampling, small and large meter replacements, fire hydrant inspections, customer service investigations, main/service break investigations, cross-connection control program, and AMI functions.
  • Provides leadership and collaborates with staff to ensure a high-quality customer service environment that supports the Department's objectives and values.
  • Trains, supervises, and evaluates the performance of assigned staff; interviews and selects employees and recommends and implements personnel actions including hiring, promotions, transfers, reassignments, and disciplinary actions.
  • Ensures section Supervisors are providing effective and appropriate direction to their respective areas of responsibility.
  • Provides technical expertise, information, and assistance to the Director of Water and Sewer Field Operations regarding assigned functions; assists in the formulation and development of policies, procedures, and programs.
  • Oversees customer service activities involving calls for service requests, turn-ons/offs, high bills investigations, water outages notifications, emergency shutdowns, and related dispatch activities.
  • Directs, prepares, and maintains a variety of narrative and statistical reports, records, and files related to personnel and assigned activities; prepares written correspondence.
  • Assists in the development and preparation of the annual budget for water services, including personnel and operations and maintenance (O&M) budgets; analyzes and reviews budgetary and financial data; controls and authorizes expenditures in accordance with established limitations.
  • Ensures appropriate availability of personnel for after-hours emergency response needs.   
  • Oversees contract management including the development of specifications, requests for proposals, bid evaluations, and related activities for the procurement of goods and services for the Division.  
  • Monitors field activities routinely to ensure compliance with safety requirements with local, state, and federal agencies such as OSHA, DOT, EPA, and SWRCB. 
  • Makes improvements and modifications as needed to enhance operational efficiencies.
  • Researches and recommends changes in materials or processes as new technology, materials, and equipment become available.
  • Communicates with Department colleagues, contractors, other City Departments, and outside organizations to coordinate activities, facilitate projects and tasks, resolve issues, and exchange information.
  • May serve as the Chief Water Distribution Operator under the water distribution system(s) per California State Water Resources Control Board (SWRCB).
  • May provide temporary coverage for other Operations Managers and/or the Director of Water and Sewer Field Operations. 
  • Operates a computer, mobile device(s), and a variety of internal and external software and database systems.
  • Drives a vehicle to conduct work as assigned.
  • Participates in and leads a variety of meetings and trainings. 
  • Performs other duties as required.

Salary and Benefits 
The salary range for this position is $115,000 to $152,000 per year. Placement within the range will be commensurate with qualifications. The City's compensation package also encompasses an attractive benefits package that includes the following:
Retirement - City offers CalPERS with a benefit of 2.5% @ 55 for Classic members or 2% at 62 for new members as defined by PEPRA, subject to the limitations set by PERS. Employee pays the employee portion. The City also participates in Social Security.
Vacation - 12 days accrued per calendar year (eligible to use accruals after 6 months of service); 15 days accrued per calendar year after 4.5 years of service; 20 days accrued per calendar year after 19.5 years of service.
Executive Leave - Forty (40) hours per year.
Sick Leave - Ninety-six (96) hours or twelve (12) days per year, with unlimited accrual; conversion upon retirement to cash credit toward health and/or dental insurance premiums, or to pension credits.
Paid Parental Leave - After six (6) months of City employment, up to 30 calendar days (160 hours) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17).
Holidays - Eleven designated holidays per year and four personal holidays to be used at the employee’s discretion.
Health Insurance - Two medical plans are available: HMO or PPO. The City pays major portion of the premium for employee and dependents depending on the health/dental plan selected. Dental Insurance - Two dental plans are available for employees and dependents: HMO or PPO. Vision - Comprehensive exams covered every 12 months with discounts on exams and on glasses/ contacts.
Flexible Spending Account (FSA) - Optional election for employees to reduce taxable income for payment of allowable childcare or medical expenses.
Life Insurance - City-paid term life insurance policy equal to three times annual salary to a maximum of $500,000.
Disability - City-paid short-term and long-term disability insurance. 
Management Physical - Annual City-paid physical examination.
Deferred Compensation 457(b) Plan - Optional for employee contribution to a supplementary retirement savings program available through ICMA Retirement Corporation.
Bereavement Leave - Three days for death or critical illness of family member and three days of accrued sick leave if needed.
Technology Allowance - Monthly stipend.



Required Education and Experience:

  • Five (5) years of experience in an organization with direct responsibilities for water distribution systems, water treatment facilities, and/or sewer collection systems, two years of which must have been at a supervisory level.

Required Licenses and/or Certifications:

  • Possession of a valid California Class C driver’s license.
  • Possession of California's State Water Resource Control Board (SWRCB) Water Distribution Grade 5 Operator Certificate (D5) within 3 years of appointment.
  • Registration as a Professional Engineer (P.E.) in California or possession of equivalent D5 Operator Certificate from an out-of-state’s primacy agency may be substituted for the California SWRCB D5 Certificate.

Desirable Qualifications:

  • Possession of California's State Water Resource Control Board (SWRCB) Water Treatment Operator Certification (T1-T5.)
  • Possession of California Water Environment Association (CWEA) Collection System Maintenance Certification (Grades 1-4.)
  • Possession of an American Water Works Association (AWWA) and/or University of Southern California (USC) Cross Connection Control Program Specialist Certificate. 
  • Bachelor’s degree or higher from an accredited college or university.

 Knowledge of:

  • Best management principles for water services operations and procedures, and standard practices.
  • Methods and practices of maintenance and repair of water utility valves, meters, backflow devices, and the overall water distribution system.
  • Principles and practices of project management.
  • Implementation of preventative maintenance programs.
  • Tools, materials, equipment, and procedures used in water distribution systems.
  • General principles of water operations, measurement systems, and mathematical computations of flows and volumes in water distribution systems.
  • Budget preparation and control.
  • Oral and written communication skills.
  • Principles and practices of administration, supervision, and training.
  • Principles and practices of leadership, motivation, team building, and conflict resolution.
  • Principles and practices of effective customer service.
  • Applicable laws, codes, regulations, policies, and procedures related to water distribution.
  • Assessment and resolution strategies for water distribution system emergency situations.
  • Health and safety regulations and procedures.
  • Interpersonal skills using tact, patience, and courtesy.
  • Operation of a computer and assigned software.

Ability to:

  • Organize, implement, and direct water services operations functions including the communications center, customer service, valves, backflow, meters, and AMI.
  • Train, supervise, and evaluate the performance of assigned staff.
  • Analyze data and make recommendations to improve division performance.
  • Communicate effectively both orally and in writing.
  • Interpret, apply, and explain Department rules, regulations, policies, and procedures.
  • Establish and maintain cooperative and effective working relationships with others.
  • Operate a computer and assigned software.
  • Analyze situations accurately and adopt an effective course of action.
  • Meet schedules and timelines.
  • Work independently with little direction.
  • Plan, prioritize, and organize work.
  • Prepare comprehensive narrative and statistical reports.
  • Prepare and maintain a variety of records and files related to assigned activities.
  • Read and understand standard drawings, blueprints, and maps.



This recruitment will close at the date and time listed above. To be considered for this opportunity, applicants must click on the Apply link and submit an online application, detailed resume, and cover letter that reflects the scope and level of their current/most recent positions and responsibilities, and a copy of any applicable certifications, licenses, degrees, or transcripts. Candidates must also complete the online supplemental questionnaire.

Following the final filing deadline, all applications and supplemental questionnaires will be evaluated to determine the most qualified applicants. Incomplete applications or candidates who do not meet the minimum requirements of the position will not be considered.
If you require an accommodation because of a disability to participate in any phase of the application process, or if you would like to request this information in an alternate format, please contact Meg Rau, Administrative Officer, at or 562.570.2375.
The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

Close: Dec. 08, 2022


Job Category
Local Government
Career Level

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