Meter Program Coordinator

City of Meridian | Meridian, ID

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Posted Date 9/13/2022



Job Title:             Meter Program Coordinator                                               

Department:      Public Works

Reports To:         Field Services Supervisor

Open Date:         September 9, 2022

Close Date:         Open Until Filled, First Review:  September 23, 2022

Hiring Salary:     $21.65 – $27.66 per hour, DOE

Salary Range:    $21.65 – $32.47 per hour, DOE


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Job Summary:


The Meter Program Coordinator’s primary responsibilities are to coordinate, oversee and maintain the City’s automated meter program. This classification performs a full range of advanced activities that include, but are not limited conducting data collection, and performing Quality Assurance / Quality Control (QA/QC) analysis on all corresponding data for Meridian Water and Utility Billing Services (MUBS) Division’s. Reviews and performs advanced analytical review of all data continuously verifying accuracy and acceptability of established quality control limits. Generate and process system troubleshoot and correction orders ensuring reading system software and infrastructure is operationally functional and accurate. This position works directly in partnership with and provides assistance and guidance to MUBS, other departments and customers pertaining to problem solving, data interpretation, and reporting. Continually strives to maintain and improve meter program operations, data capture, analysis, reporting, file transfers, and communications through proactive partnerships with staff and stakeholders. Position provides guidance and training for meter technicians and staff in relation to read capture and data analysis related activities. This position reports to the Field Services Supervisor under the direction of the Water operations Manager.  


Essential Duties & Responsibilities:


Conduct analytical data reviews of sampling and QA/QC results, including mathematical and statistical calculations; review computerized data for clarity, completeness, and adherence to SOP’s and QAP continually examine and audit data and accounts for unusual circumstances and billing anomalies;


Track and compile QA/QC data, generate control reports and usage/control limits; resolve irregularities and problems with customer accounts; prepare and review exception reports, analyze, and correct; analyze route reports, define service issues; create and  manage accounts;


Oversee and execute Meter Program; review accounts for correct set up and data, incorporate new infrastructure into system; create and manage accounts and strategically develop and maintain meter billing routes with consideration of growth and efficiencies;


Oversee and maintain database management systems; compile and review operational, administrative and technical data; create summary reports; update and maintain records and technical documents; prepare summary and reports;


Compare analytical results against control limits, alerting the Field Services Supervisor and/or the Water Superintendent of results that exceed limits or are not consistent with historical values; communicate unusual read results, trends, or potential billing issues;


Foster an environment that values data integrity and analytical ethics;


Provide guidance to Meter Technicians, management, and MUBS regarding data quality and Meter Program objectives, issues, and operations;


Help develop and recommend new standard operating procedures; assist in analytical method development and improvement;


Assist Technician’s in data entry and report generation of the monthly data files and database;


Work extensively with the Sensus Analytics, Autoread, Autoview and utility billing software platforms, creating or editing field names, collection schedules, projects, work orders and reports;


Identify service account and read irregularities, create and send correspondence to MUBS pertaining to billing and customers; assist with customer account inquiries and investigate and resolve read discrepancies;


Assist Field Services Supervisor in pre-purchase evaluation of new equipment and development of operating and maintenance procedures;


Assist Assistant Superintendent in investigating, achieving, and maintaining any procedures, applications, and documentation relating to meter program;


Serve as the lead for special project assignments, directing and assigning work on occasion to other staff;


Schedule, coordinate and assure data collection is timely and accurately; import and export data from/to Automatic Reading Infrastructure (AMR) devices and utility billing system; maintain reads and records of meter readings for customer billing and record repository;


Ensure meter system activities, including meter reading, meter replacements, meter repairs, and customer complaints are scheduled and completed on time; perform replacements as needed;


Coordinate meter replacement and testing program; notify customers of replacement schedule;


Maintain industry awareness of new trends and developments in the field of water meter operations and technology; proposes and implements process changes to improve efficiencies;


Assure compliance with State and Federal laws and regulations, and City code, policies, and standards;


Collaborate with management in the development and monitoring of goals, objectives, policies and procedures of meter reading section; assist with plans, specifications and budgets for repair and replacement of meters and reading equipment, tools, and software;


Communicate with supervisor, employees, other departments and agencies to coordinate work activities, collaborate, exchange information, or resolve problems; lead by example demonstrating City CARE values and promoting teamwork;


Troubleshoot and maintain reading system equipment, track and work with IT to maintain licensing and updated reading related software platforms;


Collect read data, process, analyze and provide to Billing Division as required; 


Ability to perform preventative and corrective maintenance on collection equipment;


Employ troubleshooting tactics to address analytical problems with procedures and equipment when they arise;


Provide, training, assistance and guidance to co-workers in regards to meter reading system equipment, software and, administrative processes;


Maintain and ensure work environment is in alignment and in compliance with the City’s Standard Operating Policies, Safety Policies and other related policies / procedures in regards to safety prevention; works in a safe manner and reports unsafe activities, conditions and faulty equipment; perform general cleaning / maintenance tasks necessary to keep facilities, vehicles, equipment, and tools in operable condition;


Subject to afterhours and call back duties and respond to call-back emergencies as needed;


Other duties as assigned.


Job Specifications:


High school graduate or equivalent required;


Associate and/or Bachelor degree preferred;


Five (5) years of progressive experience in the meter program coordination and data analysis /or any combination of experience, education sufficient to perform the essential duties; this should include a broad range of analytical data review experience.


Knowledge, Skills & Abilities:


Computer Skills:


Microsoft Office Suite (Word, Excel, Outlook);


AutoView/Read/Analytics – Data management and collection software by Sensus;


Utility Billing Software;


Accella and Hansen work order management systems;


Quality Assurance/Quality Control – interpretation and implementation;


Must be able to work independently and cooperatively with internal and external stakeholders and make sound judgments towards the needs of the City’s Meter Program and Water Distribution System;


Ability to interpret and apply federal, state and city policies, procedures, laws, codes, rules and regulations;


Working knowledge of the principles of analytical review quality assurance, statistics, collection techniques, equipment, and safety practices;


Possess an advanced understanding of meter reading systems and industry principles; AMR (Automated Reading Systems), and AMI (Advanced Metering Infrastructure) systems;


Ability to perform analytical review and operate the read collection equipment;


Ability to operate and maintain meters, multiplexers, transceivers, and related equipment;


Ability to recognize equipment failure and inappropriate test results and take appropriate steps to troubleshoot problems;


Ability to perform mathematical and statistical computations and develop tables, charts, and graphs


Advanced understanding of monitoring, auditing and updating various reports, table list reports, excel spreadsheet reports, etc.;


Advanced understanding of meters and meter transmitter troubleshooting and programming;


Advanced knowledge of water meter operations, installations, testing and selection; ability to install, repair, replace, test and troubleshoot water meters and related reading equipment;


Intermediate knowledge of cross connection control and backflow prevention; Have ability to identify cross connections and assist with backflow prevention program;


Advanced knowledge of water system reading infrastructure, software, and equipment;


Ability to perform advanced mathematical computations to perform billing calculations, volume equations, and flow formulae;


Ability to interpret water related GIS and paper maps and plans;


Understanding and ability to effectively operate computers, equipment, software, and related operating systems/platforms; 


Display an attitude of cooperation and the ability to work well with others as a team;


Ability to effectively communicate orally and written with management, supervisors, co-workers, and customers with respect and integrity in a pleasant, professional and courteous manner;


Must be willing to take classes in related fields to keep skills and knowledge current with industry.


Licensing and Certification:


Must hold or have ability to obtain a State of Idaho Class II Water Distribution Operator License;


Must hold and maintain a valid State of Idaho driver’s license with a safe driving record;


Must be Incident Command System (ICS) 100 & 200 certified within one year of hire;


Must be able to attend and complete all required safety training requirements and certifications including but not limited to: confined space entry, CPR/AED, ICS, fall protection, and flagger/traffic safety.


Work Environment and Physical Demands:


While performing the duties of this job, the employee regularly works near moving mechanical parts and in outside weather conditions. The noise level often in the work environment is sometimes loud;


Constantly requires driving a motor vehicle or maintenance equipment;


Occasionally is exposed to risk of electrical shock;


Occasionally requires lifting and moving up to 50 pounds;


Must be capable of walking, climbing, and bending safely without undo strain.


Travel Requirements


Local travel is occasionally required via city vehicle;


Some in state and out of state travel may be required for training. 

Job Category
Local Government
Career Level
Mid Level

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