Senior Supervisor of Operations

American Water | Clarks Summit, PA

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Posted Date 3/26/2021

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business.  Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

Pennsylvania American Water provides high-quality and reliable water and/or wastewater services to approximately 2.4 million people. We serve more than 408 communities in 36 counties and provide high quality water service to 666,000 customers state-wide. 

Join our Clarks-Summit, PA team by applying now for immediate consideration!

Primary Role

Supervises the day-to-day water and/or wastewater operations in accordance with Company policies and procedures and all applicable governmental laws and regulations.

Key Accountabilities

  • Supervise and coordinate regional construction, operations, and maintenance within established budget limitations. (10%)
  • Assures policies, procedures, programs and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability. (10%)
  • Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. (10%)
  • Obtains all required permits, licenses, rights of way, etc. required for proper compliance. (10%)
  • May be involved in customer service related issues. (10%)
  • Implement and foster the coaching and development of employees, including idea generation, within respective functional areas. (10%)
  • Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets Supports manger to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately. Continue to reinforce the importance of developing a diverse workforce. Work collaboratively with other functional leads to mitigate business risks. Implement effective communications at all levels of our operations. Provide effective leadership that will enhance our abilities to be flexible to changing business environments. Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. (40%)


  • Knowledge of the regulated water business and the regulations impacting the business.
  • Knowledge of process and operational areas.



  • 2-5 years experience in operations minimum.
  • Bachelors degree or equivalent experience.
  • Licenses/Certifications preferred:
    • Class B (or C) Water License with subclasses 7, 8, 11 and 12

Travel Requirements

  • Local and occasional regional travel

Work Environment

  • Indoor and outdoor environment.
  • Day shift, 24/7 operations support
Job Category
Local Government
Career Level

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