Water Utility Supervisor - Water Service

City of Aurora | Aurora, CO

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Posted Date 1/20/2021

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:  IntegrityRespect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?

  • Make a difference in the lives of real people every day
  • Diverse community
  • Competitive total compensation package
  • Well-Funded General Employees Retirement Plan
  • Light rail station minutes away
  • On-site fitness center and overall employee well-being programs
  • Internal educational programs to assist with career advancement
  • Access to innovation workspaces

Aurora Water Department
Aurora Water is responsible for the operation and maintenance of the drinking water, sanitary sewer and storm drainage systems, treatment of drinking water and non-potable reclaimed wastewater for irrigation, billing and collection, public outreach and water conservation, acquisition and development of future water rights, major capital projects programs, and quality control for regulatory compliance and public health.

The Water Utility Supervisor coordinates, supervises and directs the work activities of personnel in the meter reading, data management, and operation service center of the Operations Division of the Water Department. 



  • Supervises the functions of meter reading, data management, operation service center (call center) and hydrant meter rental  

  • Develops monthly reading schedule  

  • Reviews work of subordinates and work crews 

  • Resolves citizen complaints in person and/or in writing 

  • Develops operational priorities, goals, and objectives 

  • Prepares and conducts training programs 

  • Develops, implements, and enforces safety programs 

  • Supervises assigned employees 

  • Prepares and maintains detailed records and reports 

  • Prepares and monitors program budget 

  • Represents the department at meetings and on committees and present papers at conferences 

  • Reviews and makes recommendation on hydrant meter rental requests 

  • Communicates with vendors, distributors, project managers and upper management 

  • Makes recommendations to the superintendent regarding selection, hiring, training, evaluating and disciplining of assigned employees; and performs additional duties as assigned. 



  • Associate’s Degree in Business Management or directly related field. Job experience will be considered in lieu of a degree. 


  • At least five (5) years of progressively responsible experience in customer Information systems and/or meter reading systems, large utility experience in meter reading, data management (to include call center and/or hydrant meter rental), meter reading equipment procurement 
  • At least two (2) years supervisory experience 


  • Knowledge of principles, operating procedures, meter reading equipment, industry data management software, billing schedules in water utilities 
  • Methods and procedures of meter reading 
  • Working knowledge of basic rules and regulations related to backflow prevention
  • Ability to use common computer programs for records management and reports. 


  • Ability to develop and maintain effective working relationships at all levels inside and outside the organization
  • Coordinate work with other agencies and city departments
  • Read and interpret plans and specifications; prepare reports and cost estimates
  • Supervise and schedule assignments for several work units. 


  • Strong interpersonal, organizational, computer, and supervisory skills

Licenses and/or Certificates required:

  • Colorado Class I Distribution and Collection I Certificates or ability to obtain required certification within Aurora Water Department guidelines
  • Colorado driver's license with a good driving record

Physical Demands: 

  • Moderate physical work requiring ability to lift and carry objects weighing up to 50 pounds
  • Walking and standing to oversee projects
  • Some pushing, pulling, bending, stooping/crouching, and climbing to inspect work sites
  • Speech and hearing for communications with employees and citizens
  • Prolonged sitting and/or standing at computer work stations
  • Hand/eye coordination to operate computer, testing equipment
  • Hand/foot coordination for operation of vehicle to travel to remote sites
  • Vision to read manuals, test instruments, and other written materials. 

Work Environment: 

  • Works both indoors and outdoors with some exposure to varying types of weather, dust, and noise.

Equipment Used: 

  • This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

Essential Personnel: When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.



For Veterans points:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Close March 27, 2021


Job Category
Local Government
Career Level

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